Last Updated: 8-7-2023
If you are a customer subject to the privacy laws of California or the European Union, the Data Privacy Addendum available at https://loudspot.com/contracts/dpa (as updated from time to time in our discretion) governs our obligations regarding personal data as defined by those laws.
Personal Data We Collect
- Information You Provide: To use our Services and access features on our Site, we may ask you to provide personal data such as contact information and name. The type and amount of information we collect depends on the nature of your interaction with us. For example, if you want to comment on our blog, we may ask for a username. If you purchase Services from us, we may require additional personal and financial information to process transactions. We collect this information only as necessary to fulfill the purpose of your interaction with us. While providing personal data is optional, refusing to do so may prevent you from receiving our Services or engaging in certain activities on the Site. We will never request sensitive personal data (e.g., health information, religious preferences, etc.) from you, and we ask that you refrain from providing such sensitive data to us.
- Web Server Logs: Like most websites, we automatically gather certain information when you use the Site. This information may include IP addresses, browser type, ISP, referring or exit pages, viewed files (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data for analyzing aggregate trends and administering the site. We use analytical software to understand this information, and the software may send information to its licensor. Other sites and companies may also use this software. The licensor may aggregate the collected information to identify individuals. We are not responsible for the collection and use of this information.
- Information Collected by Our Customers: Our customers may collect personal data through the Services we provide. As their provider, we will not use or disclose personal data except as authorized or directed by the customer in the course of our service provision and as governed by our agreement with them. If you have concerns or wish to exercise your rights regarding personal data controlled by one of our customers, please contact the customer directly.
- How We Use Personal Data: We will only use the personal data we collect as reasonably necessary for the following purposes:
- Allowing you to use and interact with the Site.
- Providing the Services to you as our customer.
- Informing the continued development of the Site and the Services.
- Communicating with you in response to your information requests or relevant to your account.
- Sending marketing communications related to the Services we provide.
- Complying with applicable laws, legal requirements, and internal administrative purposes.
- Using personal data specifically authorized by you in writing.
- Disclosure to Third Parties
- We will not disclose your personal data to third parties except in the following circumstances:
- When disclosure is reasonably required to comply with the law or a legal request.
- To enforce our legal and contractual rights or protect the rights and safety of others.
- To third parties assisting in providing parts of the Site or the Services, on the condition that they may not further disclose your data or use it for other purposes.
- As part of a sale of our assets or a merger of our company.
- Procedures to Protect Personal Data
- Your Rights over Personal Data We Control
- EU-US and Swiss-US Privacy Shield
- Please note that on July 16, 2020, the Court of Justice of the European Union declared the EU-U.S. Privacy Shield Framework invalid for complying with European Union data protection requirements when transferring personal data from the European Union to the United States. Nevertheless, we continue to comply with and maintain certification with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We commit to subjecting personal data received from the European Union, the United Kingdom, and Switzerland to the applicable Privacy Shield Principles. To learn more about the Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield List. We are responsible for processing personal data collected from you and transferred to a third party acting as our agent, in compliance with the Privacy Shield Principles and liability provisions. We are subject to regulatory enforcement powers of the U.S. Federal Trade Commission regarding personal data received or transferred under the Privacy Shield Frameworks. In some situations, we may be required to disclose personal data in response to lawful requests by public authorities, including those for national security or law enforcement purposes. If you have an unresolved privacy or data use concern, please contact our U.S.-based third-party dispute resolution provider at this link. You may also invoke binding arbitration under certain conditions, as described on the Privacy Shield website.
- If you are a resident of California, this section addresses your rights and our obligations under the California Consumer Privacy Act of 2018 and California Privacy Rights Act of 2023 (collectively referred to as “California Privacy Laws”). The terms used in this section have the same meaning as provided in the California Privacy Laws.
Information We Collect
- Our Site collects personal information, which refers to information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. Within the last 12 months, our Site has collected personal information falling into the following categories:
- Identifiers: Real name, IP address, email address, account name, or similar identifiers.
- Personal information categories listed in the California Customer Records statute: Name, address, telephone number, and current employment and employment history (if applying for a job).
- Internet or other similar network activity: Browsing history, search history, information on interactions with websites, applications, or advertisements.
- Geolocation data: Physical location or movements.
- Personal information does not include publicly available information from government records, de-identified or aggregated consumer information, or information excluded from the scope of the California Privacy Laws.
- We obtain the above categories of personal information from you directly (e.g., through forms you complete on our website) or indirectly (e.g., by observing your actions on our website or interactions with our advertisers).
Use of Personal Information
- We may use or disclose the personal information we collect for one or more of the following business purposes:
- Fulfilling or meeting the reason for which you provided the information (e.g., responding to inquiries, processing payments, facilitating orders).
- Providing support and responding to inquiries, including investigating and addressing concerns and improving our responses.
- Responding to law enforcement requests and complying with applicable laws, court orders, or governmental regulations.
- As described to you when collecting your personal information or as set forth in the California Privacy Laws.
- We will not collect additional categories of personal information or use the collected personal information for materially different, unrelated, or incompatible purposes without providing notice.
Sharing Personal Information
- We disclose all of the above categories of personal information to our third-party service providers, subject to written contracts that describe the purpose of the disclosure, require confidentiality, and prohibit any use of the information except for performing the contract.
Sales of Personal Information
- We do not and will not sell your personal information.
Access, Data Portability, and Deletion Rights
- You have the right to request certain information about our collection and use of your personal information over the past 12 months. Upon receiving and confirming your verifiable consumer request, we will provide:
- The categories of personal information we collected about you.
- The categories of sources from which we collected personal information.
- Our business or commercial purposes are for collecting or selling personal information.
- The categories of third parties with whom we shared the personal information.
- The specific pieces of personal information we collected about you (data portability request).
- The categories of personal information we sold or disclosed for a business purpose and the categories of recipients.
You also have the right to request the deletion of personal information
- You may request deletion of personal information we collected from you, subject to certain exceptions. Upon receiving and confirming your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information, unless an exception applies.
To exercise these rights
- you can contact us by email at ClientRelations@networkats.com or by phone at (888) 876-0302. We require sufficient information to verify your identity or authority to make the request and a detailed description of your request.
- We aim to respond to verifiable consumer requests within 45 days of receipt. If an extension is necessary, we will inform you in writing. We will provide the requested information or carry out the requested deletion in a format that is readily usable and can be transmitted without hindrance.
- We do not charge a fee for processing or responding to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If a fee is applicable, we will explain the reasons for the fee and provide a cost estimate before proceeding with your request.
- We will not discriminate against you for exercising any of your rights under the California Privacy Laws. This means we will not deny you goods or services, charge different prices or rates, provide a different level or quality of goods or services, or suggest differences based on your exercise of privacy rights. However, we may offer financial incentives permitted by the California Privacy Laws that are reasonably related to the value of your personal information. Participation in such incentives requires your opt-in consent, which you can revoke at any time.
“Shine the Light” Law
- California residents have the right to request information regarding our disclosure of personal information to third parties for their direct marketing purposes under California’s “Shine the Light” law (Civil Code Section § 1798.83). To make such a request, you can send us an electronic message through our website or write to us at the address provided on our webpage.
If you have any questions or concerns about our privacy practices or the exercise of your rights, please contact us using the contact information provided above.